Shipping Policy

Thank you for choosing to shop with us! We aim to provide you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand our procedures, timelines, and any additional information related to shipping.

*All orders are received within 1-3 business days, excluding weekends and holidays after the first initial deposit. Please check our website for current lead times.*

Shipping Methods and Delivery Time:

• Shipping methods and delivery timeframes may vary depending on the destination and the selected shipping option.
• Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment. Please note the tracking information may not be live for 1-2 business days after receiving your confirmation email.
• Once delivered It is the customers responsibility to arrange appropriate measures to move the product safely inside the property.

Australia:

• We offer several shipping options, including standard door to door services, depot pick up, Business delivery (forklift must be supplied onsite).

International (Outside of Australia):

• All international shipping is door to door service only.

Shipping Rates & Information:

• Shipping rates are calculated based on the total weight, dimensions, and destination of your order. All shipping costs are passed on directly to the customer from the courier.

*Please note we do not profit from any shipping costs

Australia:

• Shipping is calculated after the first deposit. You can check your shipping cost at anytime by contacting our customer service team.

USA:

(This excludes: Puerto Rico, US Virgin Islands, Canada, Samoa, Guam, Northern Mariana Islands, District of Columbia. If you are unsure whether you qualify for USA shipping please check with our customer service team before placing your order)

• Shipping costs are inbuilt into the overall price. This total price is displayed on our website and at the checkout.
• Please note that additional customs fees, taxes, or duties may be applied upon delivery, which are the responsibility of the customer. We recommend contacting your local customs office for more information about potential charges before placing an order.

International (Excluding USA & Australia):

• Shipping is calculated after the first deposit. You can check your quoted shipping cost at anytime by contacting our customer service team.
• Please note that additional customs fees, taxes, or duties may be applied upon delivery, which are the responsibility of the customer. We recommend contacting your local customs office for more information about potential charges before placing an order.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email. Please note the tracking information may not be live for 1-2 business days after receiving your confirmation email.
• You can use this tracking number to monitor the progress of your shipment through the designated courier's tracking service.

Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. If you have made a mistake please notify us immediately.
• We are not responsible for delays or mis-delivery resulting from incorrect or incomplete shipping information.

Order Tracking and Delays:

• While we make every effort to ensure prompt delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier issues.
• We will communicate any significant delays or changes in delivery times via email or other contact information provided during the checkout process.

Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact our customer support team within 48 hours of delivery.
• We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.

Returns and Exchanges:

• For information regarding returns, exchanges, or order cancellations, please refer to our Returns and Refunds policy.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.