Frequently Asked Questions
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Shipping & Delivery

What is the lead time to get my Odin?

Below the "Add to Cart" button, you will see the estimated ship dates for the specific Odin you choose.
Domestic shipping can take an additional 2-8 business days in addition to the lead time.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.


Here are the full details of our Shipping Policy.

Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Can I pick up my order for free from your Queensland Warehouse?

Yes, for Australian orders you can arrange to pick up your Odin order for free at our warehouse in Molendinar, Queensland.

At checkout when selecting Shipping Method select the Warehouse Pickup option.

Shipping Information

AUS: AUSTRALIAN SHIPPING PRICES DEPEND ON POSTCODE

Shipping is not included in the listed prices, as the cost varies greatly due to Australia's vast size. Your Odin will be delivered wrapped on a custom-sized pallet. For a full shipping estimate for your order, please contact us with your model of choice and the shipping address.

SHIPPING DEPOSIT REQUIRED

A shipping deposit is required at checkout. The shipping prices listed at checkout equate to 50% of the average price for each capital city. The remaining amount will be calculated and added to your final invoice.

(If the final shipping price happens to be lower than what you paid at checkout, the difference will be subtracted from your final invoice.)

CURBSIDE DELIVERY ONLY

The shipping company will deliver your order to the front of your property, but they are not authorised to take it inside any premises or set it up. Unfortunately we have no control over this matter. But never fear, simply grab some friends to give you assistance and you'll have your Odin in place in no time! Check out our FAQ page for dimensions, weights and helpful info to ensure you're ready to go once your Odin arrives.

USA: UNITED STATES ORDERS - SHIPPING INCLUDED IN PRICE

For American orders shipping is included in the listed price.

INTERNATIONAL ORDERS - PRICES CHANGE ACCORDING TO LOCATION

For international orders (outside of Australia & USA) please contact us to determine shipping cost. Please provide your model of choice and a shipping address and we will source your shipping quote. We will process your order via a direct invoice.

INTERNATIONAL FEES AND CHARGES

Depending on your country, there will be additional charges for import taxes and duties once your order reaches customs. Any additional fees will be payable by you; it is recommended you contact customs authorities in your country to ascertain if any such fees apply.

Depending on your bank, please be aware that you may be charged an international transfer fee for your order. For more information on this please contact your bank or financial institution directly.

Payments & Safety

What is the payment process?

Embark on your wellness journey by securing your Odin with a 50% deposit at the time of purchase.  Once received, your order is promptly placed into our production schedule, ready to be expertly handmade just for you. 

When is the final payment due? 

To ensure a smooth process, please note that your order cannot be shipped until the final invoice is paid by its due date. Any delay in payment may result in an additional wait time for your eagerly anticipated Odin.

Experience the ease of securing your Odin with our flexible payment options. 

What are the payment options for Australia?

Australian customers have a multitude of payment options to suit most customers' needs, including ZipPay, HUMM, PayPal, ApplePay, ShopPay, Credit Card and Direct Bank Transfer.

What are the payment options for USA Customers?

For our valued customers in the USA, enjoy a range of convenient payment options. Order effortlessly through our website using credit cards, PayPal, ShopPay, or ApplePay. Alternatively, we can generate a direct invoice for you, accepting payments via credit card or bank transfer.

What are the payment options for international customers outside Australia & USA?

International customers, excluding Australia and the USA, can place orders via a direct invoice. Choose from credit card, bank transfer, or PayPal options. Reach out to us via email to initiate your order!

Exciting payment plans ahead for USA and Europe?

Stay tuned for exciting updates! Payment plans tailored for USA and European customers are on the horizon. Watch this space for the latest developments.

Warranty & Repair

Do you offer warranty for your products?

Yes, when you purchase an Odin Ice Bath you automatically receive a two year Manufacturer’s Warranty for Residential customers and one year for Commercial customers.

To find out more please read our Manufacturers Warranty

Returns & Refunds

Do you offer refunds?

We offer refunds if it is within our Refund policy.

What is your Return/Refund Policy

For more information please read our Refund Policy

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 14 days after the purchase is made. For more information please read our refund policy. refund policy.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

FAQ

What is the difference between The Odin Ice Bath and The Odin Plunge?

Odin Plunge: The Cold Plunge Experience

The Odin Plunge embraces a unique cooling approach. The water embarks on a journey, leaving the tub through to the external chiller before returning for your plunge experience. However, due to the continuous liquid state requirement, the temperature can only reach a minimum of 3°C (37.4°F). Versatility is key, with the Odin Plunge offering both cold plunges as low as 3°C (37.4°F) and soothing warmth up to 40°C (104°F).

Odin Ice Bath: The True Ice Bath Revolution

Step into a new era with the Odin Ice Bath, where innovation meets icy excellence. Copper coils are wrapped around the tub, while a refrigerator compressor works its magic  and cools the water directly – just like a chest freezer chills your food. The result? Unparalleled cooling efficiency, allowing the water to plummet to a remarkable 0°C (32°F) and even transform into ice.

Choosing Your Path to Recovery

In the realm of ice baths, the choice is clear – we recommend the Odin Ice Bath for those who crave the absolute chill, and The Odin Plunge for those who appreciate the balance of cold and warm plunges. Elevate your recovery experience with the superior technology, unparalleled cooling capabilities, and outstanding craftsmanship that define the Odin difference. 

What is the difference between the Lite and Pro versions?

1. Pro Efficiency

Odin Ice Baths use a Tecumseh R404a cooling compressors. The Lite models use a 1/4 horsepower compressor and our Pro models use a 1/2 horsepower compressor.

The Odin Plunge use a Tuya External chiller. The Lite models use a 1 horsepower Chiller  and our Pro models use a 1 horsepower chiller and have the ability to use Chlorine which is beneficial to keeping your tub cleaner for longer.

Experience the difference in recovery time with Pro models. Thanks to a larger compressor, they return to the starting temperature in just 15 -25  minutes, while Lite models take 45-60 minutes. Swift, efficient, and ready for your next plunge.

2. Advanced Filtration 

Whilst every Odin model keeps water clear with an ozone generator, Pro models go further. Enhanced filtration ensures impeccable hygiene, even with multiple users. Elevate your wellness routine with a consistently pristine experience.

3. Built for Continuous Use

In commercial or hot climate settings, Pro models are strongly advised as the best option. A stronger compressor and superior filtration make them ideal for continuous use, delivering reliability and peak performance. Upgrade to Pro for an exceptional ice bath experience that meets the demands of your lifestyle.

How long should I Cold Plunge for?

Cold therapy temperatures and times vary for each individual, the goal is to enjoy the benefits of ice bathing. What we commonly see is a few minutes at a time for each plunge. It is better to do multiple plunges at low temperatures than fighting to stay in for extended periods of time. 

Wim Hof recommends 40ºF (4ºC) for 4 minutes as a great goal to strive for. A good beginner temperature to start at is 50ºF (10ºC) for 2 minutes and gradually drop the temperature and increase the time. 

How long or difficult is the setup?

Odin Ice Bath:
For our Australian and international customers the Odin Ice Bath will come completely assembled except for the wall plug. The Odin Ice Bath is free-standing and requires no plumbing. A qualified electrician can effortlessly connect the safety plug, and within minutes, you're ready to plug in, fill up, and turn on – simplicity at its best!

Odin Plunge:
Setup for the Odin Plunge requires a little more effort, taking only 20-30 minutes, we provide an extensive user manual on how to swiftly and efficiently set up your Odin Plunge.

What size Odin Ice Bath/ Odin Plunge is best for me?

The Odin comes in three different sizes: Original, XL and Dual. 

The Original models are comfortable for most users measuring up to approximately 6'2" (187cm).

The XL models are recommended for users over 6'2" or for those who want a bit of extra legroom.

For people over 6’2” (187cm) we recommend the Odin XL or Dual sizes, as you will be unable to fully extend your legs in an Odin Original. The Odin Dual can fit 2 large adults or 3 small adults simultaneously.

Can I Put The Odin Ice Bath/ Odin Plunge Outside?

Odin Ice Bath:

Please be advised that your Odin Ice Bath is weather resistant, not weatherproof, due to the electronics in the Compressor as well as the Red Western Cedar staves and MUST be undercover and in shade if outdoors.

If your Ice Bath is being located indoors and the ambient temperature exceeds 38°C or if located outdoors in direct sunlight the cooling performance will be impacted by 50% (it will be 50% less efficient).  This can cause issues on refilling and cooling down your Odin Ice Bath. 

In higher temperatures the Odin has to cool more frequently than when in more cooler rooms or undercover.

Odin Plunge: 

This bath is weatherproof and can be outside. We still recommend the Odin Plunge be placed undercover/ in shade if outdoors due to the red western cedar staves and If placed indoors please ensure it is located in a well-ventilated space. 

In terms of a cover, every Odin comes with an insulated lockable spa lid to keep your tub cool!

What are the electrical requirements for my Odin?

Odin Ice Bath:

 All models of the Odin operate on 220-240v power and use a standard 10amp household power socket. Every model comes equipped with an RCD safety plug and is designed to be left on 24/7.

PLEASE NOTE: Some international customers, such as those in the United States, will need to use a voltage converter. This will come with your odin Delivery 

Lite-version models (1⁄4 HP compressor) & Pro-version models (1⁄2 HP compressor) require at least a 4000w converter.

The Lite-version models use a similar amount of power as a large chest freezer; around 6-8kWh/day.

The Pro-version models use a similar amount as an extra-large chest freeze; around 10-12kWh/day.

Odin Plunge:

 All Odin Plunges will come with a power plug to suit the requirements of your country. 

Our friendly staff will request this information once the order has been placed. 

Can I wire in a 240V circuit?

Odin Ice Bath only: 

Yes but ensure it is 220/240V between phase and neutral - 50HZ

And ensure the plug type is I, as this is Australian.

USA Only: 

240V single phase

Single-phase is a service configuration offered by electric utilities and is typically provided to residential and small commercial customers. It is most often provided as 120/240V service, 120 volts for the lights and the outlets and 240 volts for the large energy-using appliances.

The neutral is the center wire. Connecting the center bushing and either outside bushing provides 120 volts. This is called a phase-to-neutral connection. Connecting the two outside wires provides 240 volts. This type of connection is called phase-to-phase. The utility provides three wires to the premises, each connected to one of the transformer bushings.

When the electrician wires separate circuits in the facility he can make that circuit carry either 120V or 240V by connecting the circuit to the proper combination of wires. For circuits serving lights and wall outlets, the electrician will provide 120V. And for circuits powering large appliances such as electric ranges, ovens, freezers, refrigerators, and dryers he will provide 240V.

Where can I position my Odin Ice Bath?

Ensure the Odin's longevity by keeping it sheltered and shielded from direct weather exposure.

While the Odin is water-resistant, its electrical components make it not entirely waterproof. It's crucial to avoid subjecting the Odin to direct, intense sunlight, as this can cause the cooling compressor to overwork, potentially affecting the unit's durability over time.

Cold Climates: does the Odin Ice Bath and The Odin Plunge work in freezing temperatures? 

The Odin ice bath is designed exclusively for cooling purposes and does not have heating capabilities. While the Odin Plunge does offer both hot and cold features, it is essential to store any Odin Product when the weather drops below 0ºC (34ºF) and the Ice bath is located outside.

If the temperatures consistently fall below freezing, posing a risk of water circulation freezing, we strongly advise either storing the Odin indoors or, alternatively, draining it and switching it off entirely during these colder periods. Your proactive approach will help preserve the functionality and longevity of your Odin unit.

Noise output - How loud is the Odin Ice Bath/ Odin Plunge? 

The Odin Ice Bath’s compressor has a similar noise output to a large chest freezer.
Sound Power Level - 69 Decibels

The Odin Plunge 's Chiller has a similar noise output to the Odin Ice Bath.
Sound Power Level - 68 Decibels

Drainage requirements - How do I empty my Odin?

All Odin models feature a convenient bottom drain with an 18mm (3/4in) garden hose attachment. To drain, attach a hose to the accessible elbow pipe under the bath, press the plug, and the Odin will drain effortlessly.

Moving the Odin - Will I be able to get the Odin into my property?

The Odin ice baths were meticulously designed to stand at a height of 71cm/28in, ensuring they can smoothly fit through a standard doorway when tilted onto their side.

IMPORTANT: After tilting your Odin sideways, it should be left undisturbed for a certain period before being switched on—similar to the precaution taken when turning a fridge on its side.

Where can I purchase filters?

Odin Lite - 10” x 2.5” filter:  Lite-version Odin’s ( ¼ HP compressor) 
10" x 2.5" 50 Micron Pleated Sediment Water Filter (Washable)

Purchase 10” x 2.5” filter here

Odin Pro - 10” x 4.5” filter: Filter cartridge for Pro-version Odin's (½ HP compressor): 
10" x 4.5" 50 Micron Pleated Sediment Water Filter (Washable)

Purchase 10” x 4.5” filter here